---
description: >-
  At DropX, we understand that a powerful system reaches its full potential only
  with dedicated support. That’s why you can easily connect with our technical
  and customer support teams through the inte
---

# Ticket Support

### **Live Support Channel – Here for you every step of the way**

### 1. Support covers the following issues:

* Cloud operation issues
* Tool errors or usage inquiries
* Step-by-step guidance if you're unfamiliar with the system
* Updates, payments, and service package activation

### 2. Thời gian hỗ trợ:

**Support hours: 08:00 AM – 10:00 PM (GMT+7),** Monday to Friday\
Requests made outside of these hours will be addressed promptly during the next business shift.

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{% hint style="warning" %}
_All issues are handled promptly, transparently, and responsibly — ensuring you can operate your system with confidence 24/7._
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👉 Access the “Ticket Support” tab in your DropX account to connect directly with our support team!
